1.How long does delivery take?
Free US Shipping: 5-7 business days.
Expedited US Shipping: 3-5 business days.
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2.What countries do you ship to?
Only US now.
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3.Should I pay for the shipment?
If you choose free shipping, you don't need to pay for the shipment.
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4.How will my delivery be shipped?
Amazon functions as our logistics partner to ship out SMTYLE products. They will choose the carrier that they think works best for our customers.
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5.I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
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6.Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipping address once the product is on the way.
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7.What do I need to do when I received a different product than what I ordered?
Please contact customer support at service@smtyle.com.
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8.How can I track my order?
To track your order, simply enter the tracking number into the box at our Track Your Order page.
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We are committed to improving our service and our customers' shopping experience. We use different methods of delivery because such application of different methods suitable for different countries and regions is able to make the time of transport as shortest as possible, and also assures the safety and convenience of the transport. We are able to deliver our goods to most countries in the world.
Under the normal circumstances, it takes us 1 or 2 days to process your order. After the goods are delivered, we will send the tracking number for your order to you through E-mail.
Delivery assured! If your goods are lost or checked, we will deliver them again.
Cautions:
• If you provide us with a false address, we are not responsible for redelivering the goods.