Returns & Exchanges


We adore our SMTYLE customers, and your satisfaction is very important to us! We will gladly accept your returns after receipt within 30 days from date of shipping, any quality problems can contact us for free replacement.

Returned products must be in good condition and in the original packaging.We are unable to accept returns without the original packaging or without all parts and attachments.

Please contact us through the form below. A member of our Customer Service team will reply to your message within 48 hours. In your email, include:

1.Your order number (you can find this in your order confirmation email)

2.Your name (or the name of the person who placed the order)

3.The email address you used to complete your order

4.The returned products need to be sent back to our warehouse: West Buckeye Road, 6835, Phoenix Arizona 85043, United States

At any time, no commission charge is required for returns, but you will be responsible for paying for your own shipping costs for returning your item. Shipping costs cannot be reimbursed. If you're within the US, our recommendation is to use USPS or Express Shipping services.

If the product we received is in good condition and in the original packaging, you will receive the refund within two days.

*Please include a printout of your order confirmation email in the package for identification purposes. Alternatively, write your order # on the outside of the package in large, clear print (or print out a label).

Please contact our customer support via E-mail or online chatting during our working hours. Our customer service will respond to your questions from 10:00 am to EST (current time) 5:00 pm. Our team will offer you instrument according to your specific requirements.

We are dedicated to making our customers satisfied, and we encourage you to contact us if the product you have purchased does not meet your demands.